If you look after your employees, they’ll look after your customers – symmetry of attention in action. Symmetry of attention1 is a concept in which the quality of a company’s relations with its customers proportionate to the quality of the company’s relations with its own employees. This has notably led many HR professionals to take an…

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In this edition of our HR Talks, our expert, Betsy Kolkea discusses the implications that 4 factors have for any organization that wants to be agile and ready for the future: Internal succession plans External talent pools Leadership pipeline Metrics Discover some keys on how to be agile in this volatile and changing world and…

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Marketing and HR a necessary alliance Many factors make our company a good workplace. Obviously the reputation of their professionals, their business results and how well-known they are in their sector are some of the elements that make up their company’s “elevator pitch” and most certainly considered by future employees. However there are other internal…

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Nietzsche wrote that whoever grasps the whys will find the hows. The suggestion is relevant in a world where so many live focussed on the tools and so few on the essence. Aristotle convincingly explained how the efficient cause is not unifying. Put into in modern language: to engage in work, to focus on one…

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What will be the best keys for capturing and retaining talent? If we had the universal answer to this question, work in HR departments would speed up in a dizzying manner. No one possesses a solution that adapts to all areas and sectors, but there are guidelines that can help steer us on the right…

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Change management has become today one of the major concerns for a large number of organizations. There is an ever increasing need for change management among many companies. The loss of market share due to the entry of new and unexpected competitors, the shake up in the sector thanks to changes in consumer habits, or…

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What can be done today with data?

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Is talent the same as potential? Who is responsible for making this talent bloom?

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