We know that SaaS (Software as a Service) is in vogue. It seems whoever does not buy one for its HR department is technologically outdated. On this we can discuss the pros and cons. The suit that fits one well might not look so good on someone else. Anyhow if I have finally taken the plunge and the decision to sign the contract, then let it bring guaranteed success to my organization.
Don’t forget that the success, or failure, of a new management tool also happens when approval is secured from the very end users who are sometimes reluctant to change.
It is one thing to infer the positives of the service offered on the platform contracted, and quite another that users are capable of using it daily, adapting it to the internal processes of the company.
In this sense, for me it is very desirable to find a global HR platform which, at the same time offers me personalized training to let me to perform on the job successfully. As I really do not want to get lost in a sea of screens for hours on end, what I need is a flexible and easy to use solution.
Of course, there’s little time to train all my staff. So a good idea would be classroom-based training for key users. As they know the internal processes of the company inside out, they will assimilate training contents to in turn replicate to other users.
About the initial training of key users, it would be useful to have a webinar tool to complement sessions. This way, some attendees (or all) who cannot travel are able to be present via remote sessions, with the possibility of recording them for later use. These tools are very comfortable because they allow email use for scheduling the day and start time by sending an e-mail with the training content. Tracking is optimal, since not only are the desktops of the organizer and the attendees shared, but also integrated with the webcam allowing to put a face to all those present. The outcome is almost like a classroom-led session.
After the first training phase, key users are capable of replicating the sessions to the rest of the coworkers. For this purpose, they will need mixed material support:
- Complete product documentation in electronic format, both user guides and workbooks with practical examples. If the provider is flexible, he will give me the workbooks with adapted examples to facilitate learning.
- A script and timetable with structured content adapted to my internal processes.
- An e-learning platform for virtual courses, with multimedia training units: images, audio, video tutorials and training pills, and so on for individual and organization-wide online learning. This way I can track how each user makes the most of it. They also benefit from the flexibility of learning free of time-space limitations and the available assisted tutoring, online assessment and tracking.
- It would also do me good if they’d let me access some content, like for instance, a training pill for every functional update of the platform. This way I can go on adding them to my own local environment for internal use.
In a nutshell I need personalized training, supported by a combination of techniques, tools and strategies that give me quality, flexibility, dynamism, and results.
This way I ensure complete satisfaction of my colleagues in their first contact with the new tool. Now indeed I am in a position to guarantee a return on my investment.
María Dolores Lendínez, Senior Technical Consultant at Meta4